About
Highly accomplished Senior Technical Writer with over 9 years of experience in SaaS and enterprise environments, specializing in API and developer documentation for the past 5 years. Proven ability to own complex documentation ecosystems, implement AI-assisted review processes, and drive cross-functional initiatives to enhance user comprehension and reduce support overhead.
Work
commercetools
|Senior Technical Writer
Berlin, Berlin, Germany
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Summary
Led comprehensive documentation initiatives across three product areas, enhancing user experience and streamlining content delivery for SaaS and enterprise solutions.
Highlights
Owned the end-to-end documentation strategy across three core product areas, encompassing API reference, tutorials, how-to guides, and conceptual documentation to ensure comprehensive user understanding.
Collaborated cross-functionally with engineering, product, support, and training teams to proactively identify and close content gaps, significantly reducing support ticket volume.
Implemented AI-assisted review checks, which reduced manual review time and consistently enforced content consistency and adherence to style guides.
Drove a structured cross-functional workflow with UX designers to identify and refine interface microcopy, enhancing user comprehension and terminology consistency across products.
Onboarded and mentored new technical writers, accelerating their ramp-up and establishing shared documentation standards and best practices.
Temenos
|Technical Writer
Chennai, Tamil Nadu, India
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Summary
Developed initial documentation for a new product area, collaborating with subject matter experts to define structure, terminology, and content scope for developer audiences.
Highlights
Established the initial documentation framework for a new product area, collaborating closely with subject matter experts to define structure, terminology, and comprehensive content scope.
Authored functional specification and API reference documentation specifically for developer audiences, ensuring technical accuracy through close collaboration with engineering teams.
Audited and revised extensive legacy documentation, simplifying complex technical concepts and significantly improving overall user experience and clarity.
Wipro
|Technical Writer
Chennai, Tamil Nadu, India
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Summary
Served as the sole technical documentation contributor on a major initiative, delivering critical documentation for networking applications.
Highlights
Served as the sole technical contributor on a major initiative, producing over 300 technical documents for complex networking applications.
Designed and implemented a standardized template system, which eliminated inconsistencies across all networking configuration guides, significantly improving readability and user adoption.
Cognizant
|Technical Writer
Chennai, Tamil Nadu, India
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Summary
Developed diverse user-facing documentation, including online help, end-user guides, system manuals, and dynamic PDFs, enhancing user engagement and comprehension.
Highlights
Created comprehensive online help, end-user guides, system manuals, and dynamic PDFs tailored to diverse user personas, enhancing accessibility and utility.
Reduced the reading grade level of end-user manuals from 17 to 9 using Flesch-Kincaid readability principles, significantly improving user engagement and comprehension.
Education
Sri Krishna College of Engineering & Technology
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Bachelor's
Mechanical Engineering
Languages
English
Skills
Workflow & process
Docs as code, Git/SVN, JIRA, Diátaxis framework, UX writing.
Markup languages
XML, HTML, JSON, YAML, MDX/Markdown.
API & developer tools
OpenAPI/RAML, Postman, GraphQL (basics).
Documentation tools
MadCap Flare, FrameMaker, RoboHelp, Confluence.
Design & media tools
Figma, Miro, Illustrator, InDesign, Photoshop, Camtasia, Captivate, Visio, Mermaid.